Please read these terms carefully before using our services
Effective Date: 24 October 2025
This document, along with any Order Form, our Privacy Policy and any referenced policies, forms the agreement between StackUp Operations Pty Ltd (ABN 68 680 185 059) ("StackUp," "we," "us," or "our") and you ("you," "your," or "Customer"). The Agreement applies to your use of the StackUp Services. The latest version of this Agreement is published on our website and governs each use of the StackUp Services. By continuing to use our services, you accept any changes made to this Agreement.
Customers may access the StackUp Services via a subscription plan, which may be based on the number of users ("User Subscription Plan"), or another agreed basis. Pricing and terms are detailed on our website when you subscribe, or via an Order Form.
If different services are required, separate agreements may apply.
By using StackUp Services, you agree to the latest version of this Agreement.
We will use reasonable efforts to provide the services described when you registered for the service or via the Order Form. This may include the use of AI-powered tools such as automated voice agents, which form part of the StackUp Services.
You are responsible for the use of the StackUp Services, including determining users and guest users and their permissions, and managing your content.
If a third party facilitates your access to StackUp Services, you warrant that the third party is authorised to act on your behalf. Both you and the third party are liable for costs incurred.
Fees commence on the subscription plan start date.
Fees must be paid as outlined when you registered for the service or in the Order Form. Payment obligations are non-cancellable, and fees are non-refundable.
You must provide and update accurate billing information. If payment is not received, we may suspend your account and seek recovery of unpaid fees.
You are responsible for all applicable taxes related to your purchases of StackUp Services.
We grant you a non-exclusive, revocable license to use StackUp Services as permitted by this Agreement. This license does not grant ownership rights or access to source code.
You may not share, modify, or reverse engineer our services or works, or circumvent any fee structures or security measures.
The Agreement remains in effect for the duration of your subscription term unless terminated earlier as allowed in this Agreement. Subscription plans automatically renew unless you provide written notice of non-renewal 30 days before the term ends.
Either party may terminate this Agreement for material breach or insolvency of the other party.
You may terminate this Agreement at any time (outside of any minimum contract term) with written notice, but no refunds will be provided for fees paid.
To the maximum extent permitted by law, we exclude all implied guarantees, warranties, and conditions.
Our maximum liability for all claims is limited to the amounts paid by you under this Agreement in the last twelve months. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. This includes, but is not limited to, damages for loss of profits, data or other intangible losses.
You indemnify us against third-party claims arising from your breach of this Agreement or your content. We indemnify you against third-party claims alleging that your use of StackUp Services infringes intellectual property rights.
StackUp provides its services, including any data, recommendations, or information, on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or reliability of the data or recommendations provided. You acknowledge and agree that any actions or decisions you make based on your use of StackUp services or information are at your own risk. StackUp shall not be liable for any inaccuracies, errors, or omissions in the data or recommendations provided, nor for any actions, decisions, or outcomes resulting from your use of our services.
In the event of any dispute arising out of or in connection with this Agreement, the parties agree to first meet and discuss the matter in good faith within seven (7) business days of one party notifying the other of the dispute. If the dispute is not resolved through discussion, the parties agree to proceed to mediation. The mediation shall be conducted by an independent mediator, mutually agreed upon by the parties. The costs of the mediator shall be shared equally between the parties.
This Agreement is governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of the courts of New South Wales.
This Agreement constitutes the entire agreement between the parties and supersedes prior communications.
You may not assign this Agreement without our written consent. We may assign this Agreement in connection with an internal restructuring or business sale.
We may update this Agreement as our business evolves, providing reasonable notice before changes take effect.
If you have any questions about these terms, please contact us at:
Postal address:
StackUp Operations Pty Ltd
Level 3, 360 Kent Street
Sydney NSW 2000
Australia